Find quick answers below or contact our support team for personalised assistance.
IPTV (Internet Protocol Television) is a digital television service delivered over the internet rather than through traditional satellite or cable formats. It allows you to stream live TV channels, movies, and TV series on any internet-connected device, giving you more flexibility and often better quality than traditional TV services.
Yes! We offer a free 24-hour trial so you can test our service quality before purchasing. Visit our Test Account page or contact us via WhatsApp to request your free trial. No credit card required for the trial.
Your subscription details are typically sent within 5-15 minutes after payment confirmation. During peak hours or weekends, it may take up to 1 hour. If you haven't received your details within 2 hours, please contact our support team.
No, there are no contracts or long-term commitments. You simply pay for the subscription period you choose (1, 3, 6, or 12 months). When your subscription expires, you can choose to renew or not — it's entirely up to you.
We provide the highest quality streams available. Most channels are in HD (720p) or Full HD (1080p), and many premium channels are available in 4K Ultra HD. The actual quality depends on your internet connection speed and the source quality of the channel.
For optimal viewing: minimum 16 Mbit/s for SD channels, 25 Mbit/s for HD channels, and 30+ Mbit/s for 4K content. We also recommend using a wired Ethernet connection instead of WiFi for the most stable performance.
If you experience buffering: 1) Check your internet speed (should be at least 16 Mbit/s), 2) Restart your router and device, 3) Try connecting via Ethernet instead of WiFi, 4) Close other apps using bandwidth. If issues persist, contact our support team.
Our service works on virtually all devices including: MAG boxes, Android TV boxes and phones, Amazon Fire Stick, Apple TV, Smart TVs (Samsung, LG, Sony, etc.), iOS devices, Windows and Mac computers, Enigma2 receivers, and IPTV set-top boxes. We provide setup guides for all devices.
For Android/Fire Stick: IPTV Smarters Pro, TiviMate, or OTT Navigator. For iOS: IPTV Smarters or GSE Smart IPTV. For Smart TVs: Smart IPTV, Net IPTV, or SS IPTV. For MAG boxes: Built-in portal. Check our Tutorial page for detailed setup guides.
Each subscription allows connection on one device at a time. If you need simultaneous multi-device access, please contact us for special packages. You can, however, use the same subscription on different devices at different times.
We accept multiple payment methods including credit/debit cards (Visa, Mastercard), PayPal, cryptocurrency (Bitcoin, Ethereum via Coinbase), and bank transfers. All payments are processed securely through trusted payment gateways.
Yes, you can upgrade your subscription at any time. Contact our support team and we'll help you transition to a higher plan with a prorated adjustment where applicable.
IPTV technology itself is completely legal. We provide access to channels from around the world. Users are responsible for ensuring compliance with their local regulations regarding content access. We recommend using a VPN for privacy and security.
Our customer support is available 24/7 via WhatsApp (fastest response), email, or through our live chat on the website. Response time is typically 1-2 hours, and during busy periods, up to 3 hours.
We offer refunds on a case-by-case basis within the first 24 hours if you experience technical issues that our support team cannot resolve. We highly recommend using the free trial first to ensure compatibility with your devices and satisfaction with the service.
Yes, we provide a full EPG for most channels. The EPG shows current and upcoming programs, making it easy to browse and schedule your viewing. EPG data is automatically updated daily.
Recording capability depends on the app you use. Apps like TiviMate (Premium) and Perfect Player support local recording. Additionally, most of our content is available on-demand in our VOD section.
